Refund policy

Exchanges + Returns Policy

We know that online shopping experiences may not always go as planned. Regardless of the reason, we are more than happy to arrange either an exchange or a refund/store credit for your purchase. Please carefully review the information below, before proceeding to our contact page to lodge an exchange or return.


To qualify for an exchange or return, you need to meet and adhere to the following conditions:

  • Submit your request within 30 days of the order date.
  • Ensure the product(s) are in their original condition, with tags still attached to the garment(s).
  • The customer is responsible for the cost of shipping the product(s) back to our address. We recommend using a parcel service with tracking, as we cannot be held responsible for returns that fail to reach our warehouse.

We will inspect the product(s) upon arrival to either approve or decline your exchange/return request. Please allow up to 3 business days from the arrival at our warehouse for your request to be processed.
If your request is approved, our team will proceed with the necessary actions. In the case of an exchange, the postage back to the customer is free of charge. Please be aware that if we are unable to fulfill your exchange request, we will reach out to you to discuss either a refund or alternative exchange options.

If your request is declined, the product(s) will be returned to you at no additional cost.

If you want to proceed with your inquiry, please send an email to belonger.surfco@gmail.com with the order number, name, type of enquiry and details about it.

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items


Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PLEASE, LODGE YOUR RETURN HERE!